What do the world's most influential companies have in common?

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They disrupted their industries by being customer-centric, rather than competitor-centric.

By focusing on customers needs, highlight their competitors' shortfalls and gain market share.

By taking the time to truly understand the needs of customers and think creatively about how to meet them, leading companies set themselves up to win.

Listen To Amazon's Founder Talk About Focusing On The Customer

(Video Timestamp: Sept 2018)

The Cycle Of Focusing On Customers Vs. Competitors

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By focusing on creating a strong customer experience, instead of being overly concerned with competitors; companies can experience higher levels of growth.

Great experiences drives more traffic to a business through word of mouth. More traffic leads to more sales, which ultimately gives you more resources to create an even better customer experience.

Quiz

Which of the following is a customer focused approach to selling?

Innovating because of market pressure

Working backwards from customer problems

Focusing on competitor activities

Lowering prices to stay competitive

Summary

Next time you talk to your customer or are thinking about growth strategies, try taking a step back and think about who your customer is, and what their true needs are.

Create profiles of your target audience. You can then work backwards and blow the competition away!

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This Byte has been authored by

AG

Alistair Gabb

Startup sales

RC

Radhika Chandra

Account Executive - startups

NB

Noha Bichri

Startup Account Executive