Do you think this is the only information you need to work as an IT support technician?

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Information technology (IT) support technicians are responsible for addressing technological issues for businesses and individual customers.

What Does an IT Support Technician Do?

IT support technicians can be responsible for:

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  • Helping users solve their problems with computers and other technological equipment.

  • Maintaining, fixing, and updating hardware, software, and networks.

  • Providing user training to clients, customers, and employees.

What Does an IT Support Technician's Day Look Like?

Quiz Time!

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As an IT support technician you need to...

Where Can You Work As an IT Support Technician?

Medium or large organizations require the services of IT support technicians, which include:

  • IT services firms

  • Telecommunication companies

  • Banks and insurances firms

  • Colleges and universities

  • Government agencies

  • Retail stores

  • Hospitals

Your work environment will depend on the job specification and the organization you work for:

Flaticon Icon - Employee and computer Help desk: You'll help users from a specific service area in the organization.

Flaticon Icon - Two coworkers talking In-house support: You'll be a part of an in-house IT department or team.

Flaticon Icon - A van On-site service: You'll travel to the customer's location.

Flaticon Icon Remote: You might also find options to work remotely from home.

What Training or Credentials Do You Need?

IT support technicians have different academic and training backgrounds. You can consider:

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  • Studying an associate's degree or bachelor's degree in computer science, information technology or a related field, or a college diploma in computer support.

  • Completing an entry-level IT cerfication such as CompTIA A+.

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  • Learning by yourself and building your IT skills in troubleshooting protocols, hardware and software, and networks.

  • Looking for internships and volunteering opportunities to gain hands-on experience.

What Can You Expect To Earn?

Flaticon Icon [Canadian flag] The average annual salary for an IT support technician in Canada is $48,322 (CAD)

Flaticon Icon - USA flag The average annual salary for an IT support technician in the USA is $48,221 (US)

You'll Love It If You

  • Are passionate about technology.

  • Have excellent problem-solving skills and attention to detail.

  • Have great communication skills and enjoy working with other colleagues and helping users.

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Look For Another Career Path If You

  • Care about technology but not so much about people.

  • Struggle with problem-solving and stressful situations.

  • Don't keep up with new tech trends.

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