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Are you interested in getting involved in the healthcare sector? Ever wanted to help out in a medical office or hospital, but you’re not keen on the stress of being a nurse or doctor?

GIF showing actor Zach Braff in medical scrubs with a thoughtful expression

Maybe becoming a medical secretary would be the perfect fit for you!

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Did you know?

Receptionists usually provide the first impression a customer gets of a company, while secretaries tend to keep the wheels of the organization turning in the background.

What does a medical secretary do?

Being a medical secretary is more than just being an office secretary — you need to know your stuff! 

Drake Hotline Bling meme about being a medical secretary.

💡A medical secretary's job can include being a:

  • Personal Assistant

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  • Office Administrator 

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Did you know?

A medical secretary needs specific training to be knowledgeable about medical procedures and medical terminology. They're super important in the daily runnings of medical organizations — they help physicians, medical staff, AND patients. (source: www.thebalancecareers.com, "What Is A Medical Secretary", 2019).

Where do medical secretaries work?

Medical secretaries work in different facilitiesand sectors of healthcare or organizations like:

  • Private Practices 

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  • Clinics (both large and small)

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  • Hospitals (private and government)

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  • Medical Companies 

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A day in the life...

A photograph of a female medical secretary wearing a headset working on an office computer.

On a normal day, as a medical secretary you might:

  • schedule appointments and meetings.

  • answer calls and handle emails.

  • pay bills and handle organization accounts.

  • communicate with medical aids and medical sales representatives.

  • bill patients and help with their insurance paperwork.

  • compile and record medical charts.

  • maintain medical records, technical library, and correspondence files.

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Quiz

Which task is NOT part of a medical secretary’s job?

✅ Consider this career if you...

  • have an interest in medical care and the medical industry.

  • havegreat communication skills.

  • enjoy building relationships.

  • love being organized. 

  • possess good computer skills.

  • have excellent time management skills.

A male medical receptionist working on the computer stops to celebrate his work.

❌ Avoid this career path if...

  • spending time in an office all day isn't something you picture yourself doing.

  • you're not really interested in helping or working with others

  • organization isn't your thing.

  • you enjoy working alone — medical secretaries work with different departments in an organization.

April Ludgate from Parks and Recreation shaking her head and saying 'I can't do it'.

Did you know?

Medical assistants have a more “hands-on” job description — their job is to assist the doctor or physician with their daily medical duties. (source: www.oxbridgeacademy.edu.za, "What is the difference between a medical secretary and a medical assistant", 2020)

Let's talk money!

Depending on your position, experience, and qualifications, Medical secretaries can make a yearly average of…

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US $42,039

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CD $41,625

Did you know?

As a medical secretary, you may have the opportunity to take part in developmental programs within the healthcare industry. This may involve on-the-job training and give you a chance to work across different roles and locations. (source: www.ici.net.au, "5 reasons to choose a career as a medical secretary", 2022)

Sign me up!

If being a medical secretary is something you’d be interested in doing, here’s what you need to know:

  • Having accredited qualifications, like a degree, is not a must for this job.  

  • You need at a minimum a high school diploma or GED to enter this career.

  • You can improve your chances of being hired by completing either relevant certifications, vocational, or community college programs in the field. This will help you gain extra knowledge and skills.

A short clip of a man in scrubs giggling and smiling.

⚡Knowledge check!

Angela

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  • Has a Bachelor's degree in Biology and loves working with computers

  • has excellent organizational skills

  • has some experience working as a medical lab technician

  • Is shy and has an introverted personality

Roger

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  • Has completed his GED

  • Is outgoing and socially confident

  • has some experience working in customer service

  • Is looking at interviewing for entry-level positions

Quiz

Who's most suited to be a medical secretary?

Take Action

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If you picture yourself being a medical secretary:

License:

This Byte has been authored by

CP

Carla Paulo

Instructional Designer | Education Creator

English

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