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How many times have you heard "you're too old to understand" or "this was before your time"?

Grandma Finds The Internet

Monkey Puppet

Thankfully, there are a few simple strategies that can improve theefficiency, clarity, and quality of communicationbetween different generations at work.

Develop Generational Awareness

Be aware of how each generation (tends to) prefer to communicate: this is key to getting your message across!

BoomersFlaticon Icon

  • formal and direct

  • in-person, phone, or email

  • value background info

MillennialsFlaticon Icon

  • authentic and fast

  • text, chat, email, or Instagram

  • value efficiency and digital-first approach

Gen XFlaticon Icon

  • informal and flexible

  • email, phone, or text

  • value professional etiquette

Gen Z Flaticon Icon

  • transparent and visual

  • face-to-face, Snapchat, FaceTime

  • value video and mobile-only approach

Tailor & Mirror Communication

Match the message to the channel.

  • Emails and chats are great for short announcements or news.

  • Video chat or in-person meetings are great for brainstorming or for discussing sensitive information.

When replying always try to mirror the communication channel. Replying by email to a DM, for example, breaks the communication flow.

Grumpy Cat

Quiz

Michael is a Baby Boomer who just joined your team. Which method would likely be the best way to communicate with him?

Did you know?

This Byte was created by a volunteer professional that wanted to share this insight to help you succeed - no agenda, no cost.

Encourage Collaboration & Mentoring

Superhero Workshop GIF by MURAL

Despite the challenges, working with a multigenerational team can be a win-win if team members are open to learning from each other.

Generation Z and Millennials have grown up alongside the technology we use daily. Many have a knack for innovation and "making things work".

Generation X and Baby Boomers started working prior to such technology and may bring strong interpersonal skills that help teams gel.

Quiz

Which questions might be good to ask when developing a team agreement regarding communication channels?

Take Action

high five bro GIFCommit to improving communication on your multigenerational team this week!

License:

This Byte has been authored by

GB

Greg Beaudry

Senior Fraud Analyst

FH

Fiona Ha

Senior Accountant

RS

Rashmikaa Sethu Madhavan

Analytics and Insights Analyst

LF

Lori Franze

Director, Collector Engagement

EM

Enrique Molano

Product Manager

English

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