How many times have you heard "you're too old to understand" or "this was before your time"?

Grandma Finds The Internet

Monkey Puppet

Thankfully, there are a few simple strategies that can improve theefficiency, clarity, and quality of communicationbetween different generations at work.

Develop Generational Awareness

Be aware of how each generation (tends to) prefer to communicate: this is key to getting your message across!

Boomers Flaticon Icon

  • formal and direct

  • in-person, phone, or email

  • value background info

Millennials Flaticon Icon

  • authentic and fast

  • text, chat, email, or Instagram

  • value efficiency and digital-first approach

Gen X Flaticon Icon

  • informal and flexible

  • email, phone, or text

  • value professional etiquette

Gen Z Flaticon Icon

  • transparent and visual

  • face-to-face, Snapchat, FaceTime

  • value video and mobile-only approach

Tailor & Mirror Communication

Match the message to the channel.

  • Emails and chats are great for short announcements or news.

  • Video chat or in-person meetings are great for brainstorming or for discussing sensitive information.

When replying always try to mirror the communication channel. Replying by email to a DM, for example, breaks the communication flow.

Grumpy Cat

Quiz

Michael is a Baby Boomer who just joined your team. Which method would likely be the best way to communicate with him?

Encourage Collaboration & Mentoring

Superhero Workshop GIF by MURAL

Despite the challenges, working with a multigenerational team can be a win-win if team members are open to learning from each other.

Generation Z and Millennials have grown up alongside the technology we use daily. Many have a knack for innovation and "making things work".

Generation X and Baby Boomers started working prior to such technology and may bring strong interpersonal skills that help teams gel.

Quiz

Which questions might be good to ask when developing a team agreement regarding communication channels?

Take Action

high five bro GIF Commit to improving communication on your multigenerational team this week!

License:

Your feedback matters to us.

This Byte helped me better understand the topic.

I feel confident that I can apply what I learned.

This Byte helped me better understand the topic.

Connect with Rumie learners

Browse more content and join a supportive community!


- Discord Member

This Byte has been authored by

GB

Greg Beaudry

Senior Fraud Analyst

FH

Fiona Ha

Senior Accountant

RS

Rashmikaa Sethu Madhavan

Analytics and Insights Analyst

LF

Lori Franze

Director, Collector Engagement

EM

Enrique Molano

Product Manager