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Do you think this is the only information you need to work as an IT support technician?
There's so much more!
Information technology (IT) support technicians are responsible for addressing technological issues for businesses and individual customers.
What Does an IT Support Technician Do?
IT support technicians can be responsible for:
Helping users solve their problems with computers and other technological equipment.
Maintaining, fixing, and updating hardware, software, and networks.
Providing user training to clients, customers, and employees.
What Does an IT Support Technician's Day Look Like?
Quiz Time!
Jessica is looking for some advice to become an IT support technician. What advice would you give her? 
Quiz
As an IT support technician you need to...
Technical skills are important, but having good soft skills is fundamental too! Of course, you need to have a good set of technical skills to perform tasks related to software, hardware, and network issues. But every day can be a little bit different, so being able to adapt to different working situations and users’ needs, organize your time, and prioritize your tasks is very important. At the same time, you need to work with others in your organization and communicate with customers.
Where Can You Work As an IT Support Technician?
IT services firms
Telecommunication companies
Banks and insurances firms
Colleges and universities
Government agencies
Retail stores
Hospitals
Help desk: You'll help users from a specific service area in the organization.
In-house support: You'll be a part of an in-house IT department or team.
On-site service: You'll travel to the customer's location.
Remote: You might also find options to work remotely from home.
What Training or Credentials Do You Need?
Studying an associate's degree or bachelor's degree in computer science, information technology or a related field, or a college diploma in computer support.
Completing an entry-level IT cerfication such as CompTIA A+.
![Flaticon Icon [Computer screen]](https://firebasestorage.googleapis.com/v0/b/learning-dev-89518.appspot.com/o/images%2F800%2F55227020-1756-11ed-8e3b-f52ae874d25a.png?alt=media&token=c1f86205-6a5c-45d8-857a-5192510ade18)
Learning by yourself and building your IT skills in troubleshooting protocols, hardware and software, and networks.
Looking for internships and volunteering opportunities to gain hands-on experience.
Did you know?
![Flaticon Icon [Canadian flag]](https://firebasestorage.googleapis.com/v0/b/learning-dev-89518.appspot.com/o/images%2F800%2Fd9facd20-1723-11ed-885b-7fbe83ddbca8.png?alt=media&token=294b34ba-2470-4856-a0ec-e5f1c5383fc0)
You'll Love It If You
Are passionate about technology.
Have excellent problem-solving skills and attention to detail.
Have great communication skills and enjoy working with other colleagues and helping users.
Did you know?
Look For Another Career Path If You
Care about technology but not so much about people.
Struggle with problem-solving and stressful situations.
Don't keep up with new tech trends.
Take Action
Do you think being an IT support technican could be a good match for you?
This Byte has been authored by
JOSÉ LUIS ORTIZ SORIA
Language Teacher | Former Web Developer