This logo isn't an ad or affiliate link. It's an organization that shares in our mission, and empowered the authors to share their insights in Byte form.
Rumie vets Bytes for compliance with our
Standards.
The organization is responsible for the completeness and reliability of the content.
Learn more
about how Rumie works with partners.
First things first, what exactly is "Customer Success"?
Customer Success is when a customer achieves their Desired Outcome through their interactions with a company .
Customer Success is a new term for customer service activities that help a customer thrive when using a product after purchase. With the rise of the Software as a Service (SaaS) business model, it's become an increasingly necessary job.
A customer success specialist helps an organization ensure that customers come back to buy the product year after year.
Did you know?
How Does A Customer Success Specialist Drive (Great) Success?
Short answer: make sure customers are happy with their experience with both the company and the product!
Long answer: complete various tasks on a day-to-day basis, like...
Onboard and train new customers to help them get up and running with your product or service.
Partner up with other teams to help answer customer questions and resolve issues.
Check-in with customers and flag any issues that may arise.
Constantly ask yourself, was the customer able to achieve the value they sought for when coming on board?
Quiz
Which skill is most helpful in this kind of role?
You will kill it in this role if you can develop these skills to meet customer needs.
But Does This Pay The Bill$?
The three major types of pay structure for customer success specialists are:
Base Only — base salary with no bonus or variable component
Base + Bonus — base salary with a small bonus structure
Base + Variable – base salary with a variable component, usually when the role includes sales quotas
Here's what you should expect to make, on average:
In the Where Can You Work As A Customer Success Specialist?
Long answer:
While the majority of job opportunities are within software companies, Customer Success is not limited to tech. As more people get used to subscription-based relationships with companies, other industries are adopting recurring revenue models:
Consumer products
Car companies
Entertainment
Furniture
Transportation
Food
…and more!
Quiz
What is the "primary" role of a customer success specialist?
Customer success specialists help customers engage more actively with a product and work proactively to ensure customers can use the product well.
Take Action
What steps can you take to land a job as a customer success specialist?
This Byte has been authored by
Kinda Nehlawi
Training and documentation specialist