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CQ: Cultural Quotient
CQ or Cultural Quotient, measures a person's cultural intelligence. Before we dig into cultural intelligence, let's first define culture:
'Culture' refers to a group or community which shares common experiences that shape the way its members understand the world. It includes groups that we are born into, such as race, national origin, gender, class, or religion.
Quiz
True or False: a person has ONE culture.
People belong to multiple cultures, such as cultures related to their age, gender, ethnicity, race, religion, etc.
Cultural Intelligence
The Harvard Business Review determined there are 3 parts of cultural intelligence:
HEAD (Cognitive) βYou know that CQ is important and you have observation and research strategies to identify information about cultures that are different from yours.
BODY (Physical) βThe visible actions you use, like body language, show your CQ.
HEART (Emotional/Motivational) βYou're confident as you build your CQ in new cultural situations and are unafraid to make mistakes as you learn.
Quiz
You're traveling to Thailand on a business trip. To greet the client, you slightly bow, with your palms pressed together in a prayer-like manner because you understand that shaking hands is part of Western culture. Which component of CQ are you using?
You're using the body, or physical component of CQ by using a visible action to show a cultural understanding.
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Benefits of Cultural Intelligence in the Workplace
communication in various cultural settings
working constructively with people who are different from one another
connections with different people and departments
integrating multiple perspectives, leading to innovation and creativity
Can I Grow My Cultural Intelligence?
Here are a few ways to strengthen your CQ:
Examine your own cultural history and cultural biases π
Travel! Visit other states, counties, and even cities βοΈ
Listen and talk to people from different cultural groups π
How Can Steve Grow His CQ?
David is starting a new job. During new hire training, he learned the company values cultural intelligence. David knows he has a lot to learn. Which thing(s) could David do to grow his cultural intelligence?
A. Attend programming at a cultural society.
B. Take a vacation to an all-inclusive resort in Mexico.
C. Join a diverse team at work and get to know the members.
D. Attend services or events at churches of a different faith.
Quiz
What experiences will grow David's cultural intelligence? Choose all that apply:
Visiting a cultural center, joining a diverse team, and/or visiting faith centers all can grow David's cultural intelligence if he keeps an open mind, interacts, listens, and learns from the people he meets. While traveling can be a great way to grow your CQ, visiting an all-inclusive resort isn't your best option to discover a country's culture, values, and way of life.
This Byte has been authored by
Emily Friemann
Elementary Literacy Coordinator