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So you landed your big interview...
So far everything is going well! You and your interviewer are hitting things off. Then boom! Your interviewer asks:
"Tell me about a time you had to give someone difficult feedback. How did you handle it?"
You're probably thinking...this interview question is too much to handle.
Don't worry! A technique called the "sandwich method" will help you nail this question.
What Is The Interviewer Looking For?
When interviewers ask this question, they are trying to assess:
Your ability to address issues in the workplace
Your ability to motivate others through challenges
The effectiveness of your communication skills
The Sandwich Method
Follow the "sandwich method" to give feedback:
Begin with something positive
Proceed to the negative feedback
End with something positive
Positive = the bread
Negative = the meat and cheese
Photo by amirali mirhashemian on UnsplashQuiz
When answering interview questions about giving feedback, you should avoid speaking negatively about the person you gave feedback to.
You want to show your interviewers how you gave negative feedback constructively. It's ok to explain the negative ways your coworker affected the workplace, as long as you do it respectfully and focus on the positive results of your feedback.
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Things To Avoid
Being too vague
Toning down feedback
Showing that you're uncomfortable giving feedback
Choosing scenarios that most people would find easy to handle
Interview Answer Example
Scenario
Your coworker delivered a report early, but it was full of errors.
Interview Answer
Begin with something positive
"I told the staff member that I appreciated her completing the report before the deadline."
Proceed to the negative feedback
"I showed her a copy of her errors on the report. I told her that it would be helpful for her to take a little more time to check for errors so she could spend less time on corrections after the deadline."
End with something positive
"The next month, I saw fewer errors on her reports and complimented her progress and dedication to the team!"
Take Action
Take a deep breath and relax!
Now go nail your interview!
This Byte has been authored by
DEONNA YOUNG
Learning Designer