Scrabble letter tiles that spell out Photo by Priscilla Du Preez 🇨🇦 on Unsplash

Your dream is to become a flight attendant and you've landed an interview. Let's help you succeed!

Flight attendant jobs require:

  • Customer service skills

  • Flexibility and adaptability

  • Teamwork and collaboration

So, focus your interview responses on these areas.

Let's start your adventure by practicing some of the common questions.

1. "Tell me about a situation where you had to deal with a difficult customer. How did you handle it?"

3 people with 5 stars on top The recruiter is looking for your customer service skills.

Your answer should include your approach, interpersonal communication skills, and resolution.

Example:

At my previous job, a customer was upset that he could not find a product and had been directed by different staff members to different locations. I apologized for the inconveniences and found out what product he was looking for. I searched for the item in the system for its availability and the location. I called the department to ensure the product was there and directed him to its location. He was happy I helped him find the product.

2. "Tell me about a disagreement you’ve had with a coworker. How did you resolve the situation?"

5 people putting hand together in the center

Here, the recruiter is looking at your teamwork and collaboration.

As a flight attendant, you will have to:

  • Work with different crews.

  • Adapt to different types of people, either crews or customers.

  • Collaborate with coworkers to complete tasks.

Let's look at three responses to this question. Choose the correct response below:

  1. "A coworker and I disagreed on a procedure but stayed professional. We completed the project, though communication was limited. We never fully worked together."

  2. "I was chosen to lead a project, which led to a seasoned coworker feeling overlooked by this decision. I involved her in decisions and valued her input. We exceeded expectations and became great colleagues."

  3. "At a restaurant event, I teamed up with a coworker who was set in his own ways. I suggested ways to work better together, but he didn’t adopt them, so I followed his lead to keep things running smoothly."

Quiz

Which response demonstrate the skills of teamwork and collaboration?

3. "Are you willing to relocate?"

Your interview might take place in your home city, but you could be hired to work in a different city. This is a common practice in the airline industry.

a person with different arrow directions

The recruiter is looking at your flexibility and adaptability.

What is the correct answer, then?

Provide an honest answer based on your personal situation.

If you're willing to relocate, definitely say yes, as it will show your passion for this position.

If you have some personal reasons and you can't relocate, please share that with the recruiter. You might be put into a pool of qualified candidates for future openings in your city.

4. "Why do you want to be a flight attendant?"

This is your chance to showcase the skills we covered at the beginning of this Byte, and even go beyond them.

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Do talk about:

  • Your passion for the role.

  • How you love working with people.

  • Providing excellent customer service.

  • Love for travelling and discovering new things.

Don't talk about:

  • Wanting discounted airline tickets or free hotel stays and flights.

  • Wanting to just travel around the world on the company's expense.

Take Action

A flight attendant makes a heart with her hand.

Spread your wings and get ready for your new journey!

Here are some additional resources that can help you prepare for your interview day:

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