Problem Solving: Defining the Issue

Sometimes, you can sense something is wrong. But it's unclear what the real issue is.

Defining a problem is the first step in problem solving, and lays the foundation for an effective and efficient response to a challenge.

Diagnosing a situation may seem easy at first glance. In fact, it can take time and effort to pinpoint a root cause.

Here are some tips to start investigating the source of an issue.

• Identify the "W's"

When stating the problems, it is critical to go into details. Instead of just saying what the problem is, identify:

1. What are the symptoms?

2. What tools have been used?

3. Who is involved?

4. When did this happen?

5. Where did this take place?

• Focus on the problem itself

  You might be tempted to develop solutions as you investigate the problem. In the defining stage, resist the impulse to form a solution, and concentrate on the problem itself until you have a clear understanding of the issue.

• Assess the impact

  It is not enough to just state what's wrong. To successfully define a problem, identify the impact. Even better if you can quantify them (measure using numbers).

Being a sharp and efficient problem solver takes efforts and practice. Now, collect your tools to find out what stops you from achieving your goal.

Photo by Louis Hansel @shotsoflouis on Unsplash

• Develop a keen sense of observation

  Dive into details of the problem. Jot down what you see, feel, and hear. A brainy problem solver is alway curious about what's new and tries to understand what's unclear.

• Analyze creatively and critically

  Being open to new ideas and fostering an innovative mindset is important in determining the issue. Ask yourself: what biases might I have that influence my view of the problem?

• Demonstrate leadership in problem-defining

  Take charge of the process as a leader and use your skills in decision-making, prioritizing, balancing, coordinating, communicating, and evaluating as you define the problem.

A well-defined problem will give a clear direction on where to head forward. Without a clear understanding you may experience confusion, resource waste, or even negative morale.

Remember: a problem well stated is a problem half-solved.

Photo by STEPHEN POORE on Unsplash