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Are you tired of the constant struggle to understand your parents?

Figuring out where your parents are coming from can be a challenging task riddled with frustration. A man (David from Schitt's Creek) with a disgusted and confused look asking 'What are you trying to say?' to someone.

Luckily, reflective listening provides a way to better understanding!

What is reflective listening?

Reflective listening is a communication technique used to reduce conflict and boost understanding between people. It involves two steps:

  1. identifying the speaker's message

  2. reflecting this message back to the speaker

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Did you know?

Reflective listening is best used in situations that are emotionally charged or when the risks of misunderstanding are higher than normal.

How does reflective listening work?

Reflective listening can eliminate misunderstandings between you and your parents by:

  • giving you the opportunity to clarify what your parents are saying.

  • allowing your parents to check the accuracy of their statements and confirm or adjust your understanding of what they've said.

  • creating a structured environment to communicate in.

The opening scene from the movie The Godfather with Vito Corleone holding a small kitten saying, 'I understand.'

Did you know?

Reflective listening doesn't include offering advice or new perspectives, nor does it involve taking the conversation in a new direction. It's simply about trying to understand what a person is saying in the moment.

Step 1. Identify the message

To practice this with your parents:

  • Listen to the entire message. Interrupting them can interfere with your understanding of the central message.

  • Observe non-verbal cues such as body language, facial expressions, and tone of voice. These cues reveal your parent's feelings.

  • Analyze what they're trying to say by using what you heard (words) and what you saw (body language).

A woman wearing a red tweed blazer and giant pearl necklace looking completely satisfied as she says 'Got it.'

Quiz

Vince's mom is giving him a brief lecture on college life to prepare him for his freshman year. He's bored but determined to practicing reflective listening. Which of the following help Vince understand his mom's message? Select all that apply.

Step 2. Reflect the message back to them

Reflecting the message back to your parens shows them that you're making an effort to understand their point of view. To practice reflecting:

  • Communicate back to them the idea of what was said. Remember, reflective listening is about identifying the message of the speaker. Paraphrasing is acceptable but don't just repeat what the speaker has said word-for-word.

Example

Vince's mom: "Vince, you know how worried I am about you being on your own next year. Things won't be like they are now. You won't have me to cook or clean up after you. College is different."

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Model reflection #1

Vince: "It sounds like you're really anxious about me leaving next year. "

Model reflection #2

Vince: "So you're worried about me being able to take care of myself? That's understandable."

Quiz

Using the example above, which of the following responses are NOT examples of reflective listening? Select all that apply.

What happens next?

After you've identified the speaker's message and reflected it back to them, the speaker will confirm or correct your understanding of their message. And that's it! After they've confirmed or corrected your understanding, the cycle restarts (see Step 1).

A man with a beard pointing at you saying, 'You got it!'

Take Action

a man made of tan putty with human ears on attached to different parts of his body saying 'I'm all ears.'

Remember that reflective listening takes practice. To develop this skill:

License:

This Byte has been authored by

LG

Lea Green

Instructional Designer

English

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