Tina is at her desk on Monday morning. Her manager stops by and says,

"I reviewed the project proposal you submitted last week. I appreciate the work you put into it. Can we meet in the afternoon to discuss this in detail?"

Tina cringes! Negative thoughts and voices cross her mind. She starts thinking about defending herself.

How can Tina prepare herself for criticism from her boss?

Not all criticism is constructive and helpful. Let's take a look at the differences below.

Constructive Criticism

• Intends to educate

• Makes the outcome better

• Is helpful

Destructive Criticism

• Intends to embarrass

• Feels like a personal attack

• Makes the person feel worse

We all know there is value in constructive criticism. Otherwise, how else would we identify weaknesses and areas of improvement?

In Tina's case, she could use the six tips below to overcome her fear and accept constructive criticism with the right attitude and mindset.

Watch the video 👇 to explore the details.

💡 Tip 1: Walk Past the Initial Reaction

It is easy to become offended, defensive or angry when listening to criticism. Remember to walk past this reaction quickly so that you can take criticism objectively.

💡 Tip 2: Don't Take It Personally

Constructive criticisms are just someone else’s observation of your work and skills in a professional setting, not criticizing you as a person.

💡 Tip 3: Listen for Understanding

Allow the person to share his or her complete thoughts without interruption. When he or she is done, repeat back what you heard.

💡 Tip 4: Say Thank You

Expressing appreciation shows the person you truly appreciate his or her input.

💡 Tip 5: Ask Questions About How You Can Improve

Be sure to ask the person to clarify how you can do better in the future.

💡 Tip 6: Request Time to Follow Up

Schedule a time where you can present him or her with a revised edition.

You are a customer service manager and you did a performance review with your team members. When providing constructive criticism to your team members, each of them responded differently.

Which employee will most likely improve and do a better job in the future?

Joe

"Well, I responded to the customer this way because he was yelling at me. I think I have shown enough mercy and patience to him. I will try harder next time."

Amy

"Thank you for your comment. How can I improve my response when dealing with upset customers? I would like to do a mock call with you this week."

Tiffany

"Yes, you are right. My tone was terrible! I did not help the customers to my best ability. I am probably not the right fit for the job."

Henry

"Thank you for your comment. I have been doing this job for 10 years and I think I know the best way to handle upset customers."

Responding well to criticism toughens character, increases influence, and strengthens connections.

Photo by krakenimages on Unsplash

If someone offers to give you constructive criticism, how would you approach it?

“Dedicate yourself to continuous improvement - you are your most precious resource.” - Brian Tracy